FAQs AF-MARCHANDISE

Ordering is simple! Just choose your preferred product and customization options, then add it to your cart and proceed to checkout.

Need help? Feel free to reach out:
📞 Phone: 07990802781
📧 Email: infoafmerchandise@gmail.com
💬 WhatsApp: 07457404891

We’re always happy to assist you with product queries, bulk orders, or any special requirements.

Orders typically take 7–10 working days to complete, depending on the complexity and customization. All orders are subject to stock availability. If a product is temporarily out of stock, one of our team members will contact you to offer an estimated delivery time or suggest an alternative option.

Yes, absolutely! Once your order is placed, we’ll provide you with a digital proof of your logo within 2–3 working days. You’ll be able to review and approve the design before we begin production.

Note: Logo previews are provided only after an order is confirmed, due to the high volume of design requests.

Yes! You can request both plain and branded samples.

Plain samples are refundable if returned in original condition (terms apply).
Branded samples are available as non-refundable sample packs for quality checking.

If you place a full order after sampling, we may apply a discount to your final invoice.

Yes, we offer personalized quotes and bundles tailored to your team or business needs.

Email us at infoafmerchandise@gmail.com
Call or WhatsApp us
Or visit our quote page (if available).

If a product you've ordered is unavailable, our team will contact you to discuss options — including wait times, alternative products, or placing the item on backorder (if needed).

Cancellations must be made in writing within 48 hours of placing your order. After this, setup/design charges may apply.
Changes to sizes or colors can be made within 7 days of ordering. Please note, changes may impact delivery timelines.
Refunds (if eligible) are issued minus any setup or custom production costs.

UK: £3.99
Free UK Mainland shipping for orders over £99.
For international deliveries, please contact our support team for a custom shipping quote.

Yes, we offer:
- DTF (Direct-to-Film) printing
- Vinyl printing

While we don’t currently offer screen printing, our DTF prints provide comparable quality and durability.

Yes – all printing work is handled at our own production unit, ensuring consistent quality and quick turnaround. For certain items like sublimated garments or specialty merchandise, we may collaborate with trusted partners. If that’s the case, we’ll always inform you beforehand.

Yes – background removal is part of our standard design clean-up process. The result may vary slightly based on the fabric type, application method, and logo design.

Yes – we provide in-house embroidery with high-quality stitching for professional results.

Yes, we charge a one-time embroidery setup fee of £7.99 for new logos. This covers the digitization of your design for perfect stitching. Once done, we keep it on file — so you won’t pay this again on future orders.

We won’t begin any branding until you’ve reviewed and approved your design proof.