Refund and Returns Policy – AF Merchandise

1. Introduction

At AF Merchandise, we want every customer to be completely satisfied with their purchase. If for any reason you are not happy with your order, we offer a clear and fair Refund and Returns Policy to ensure a hassle-free experience. This policy outlines the steps for returning products and requesting refunds, as well as conditions that must be met to ensure smooth processing.

2. Returns

We accept returns under the following conditions:

2.1 Eligibility for Returns For Plain Garments

  • Products must be returned within 14 days from the date of receipt.
  • Products must be unused, unworn, and in the original condition (including packaging, labels, and tags).

2.2 Eligibility for Returns For Personalised Garments

  • Custom or personalised items (e.g., products with custom prints) are not eligible for return, unless they are faulty or there was an error on our part.
  • Once the Artwork has been confirmed and upon arrival of your garment you notice that is incorrect, in this case No Return or Refund would be issued because Artwork was confirmed.

2.3 Evidence Required:

  • To ensure a smooth return process, please provide evidence of the damage or defect, such as photographs of the damaged product. This will help us resolve the issue faster.
  • Defective items include manufacturing flaws, broken zippers, stitching issues, or any other problems that affect the functionality or appearance of the item.

2.4 Refund for Returns:

  • Once we receive your returned item and confirm it meets our return conditions, we will process your refund to the original payment method.
  • Please allow 5-7 business days for the refund to appear on your account, depending on your payment provider.
  • The shipping costs from your original order are non-refundable.

3. Order Cancellations

If you wish to cancel your order:

  • Before Shipment: Orders can be cancelled free of charge as long as they haven't been processed for shipment. Please contact us immediately if you wish to cancel your order.

4. Late or Missing Refunds

If you haven't received a refund yet:

  • Check Your Bank Account: It may take some time before your refund is officially posted in your account due to processing times with your bank or credit card company.
  • Contact Your Payment Provider: If the refund still hasn't appeared after a reasonable amount of time, please contact your payment provider.
  • Contact Us: If you've followed the above steps and still have not received your refund, please contact us at infoafmerchandise@gmail.com, and we will assist you in resolving the issue.

5. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or exchange, please don't hesitate to reach out to us:

6. Conclusion

At AF Merchandise, we are committed to ensuring that our customers have a positive experience with every purchase. Our Refund and Returns Policy is designed to be fair, transparent, and easy to understand, with clear instructions on how to return items and request refunds. If you have any questions or concerns, our customer service team is always here to help.

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