Refund Policy

1. Introduction

At AF Merchandise, customer satisfaction is important to us. If you experience an issue with your order, we are here to help with a fair and transparent refund process.

2. Refund Eligibility

  • Refund requests must be made within 14 days of receiving your order.
  • Items must be unused, unworn, and returned in their original condition.
  • Faulty, damaged, or incorrect items may qualify for a full refund or replacement.
  • Photo evidence may be required before a refund is approved.

3. Non-Refundable Items

  • Personalised or custom printed garments are non-refundable unless faulty or incorrect.
  • Orders approved by the customer before production cannot be refunded due to artwork approval.
  • Original shipping charges are non-refundable.

4. Refund Processing

  • Approved refunds are processed back to the original payment method.
  • Please allow 5–7 business days for the refund to appear in your account.
  • Processing times may vary depending on your payment provider.

5. Contact Us

If you have questions about refunds, please contact us: